These Terms and Conditions are the standard terms that apply to the purchase of legal consultancy services from us, Clarity Counsel Limited, a company registered in England & Wales under company number 13073586, whose registered office address is at The Old Post Office, Alcester Road South, Birmingham B30 2LH (referred to in these Terms and Conditions as "we/us/our").

 

Please read these Terms and Conditions carefully and ensure that you understand them – you will need to agree that you have read and accepted them before purchasing services from us. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order from us. By placing an order with us, you warrant that (a) you are legally capable of entering into binding contracts, (b) you are at least 18 years old, and (c) you understand that our services are not designed for Consumers as defined by the Consumer Rights Act 2015, unless otherwise specified.

 

If you are purchasing our services as a Consumer (as defined by the Consumer Rights Act 2015) you benefit from additional legal rights and protections that cannot be excluded or limited by these Terms and Conditions. These rights are in addition to and do not replace any other rights you may have.

 

Clarity Counsel is not regulated by the Solicitors Regulation Authority (SRA), the Bar Standards Board, or any other legal services regulator. This means that the business does not have to meet the regulatory requirements that apply to regulated law firms, you will not have access to the Legal Ombudsman service for complaints about our services, you will not be protected by the SRA compensation fund and we do not provide reserved legal activities as defined under the Legal Services Act 2007. While individual members of our team may hold personal qualifications, any such qualification is held in their personal capacity and do not extend regulatory protection to our business or the services we provide. By using our services, you acknowledge that you understand these limitations and the different level of regulatory protection available compared to using a regulated law firm.

 

1. Definitions and Interpretation

 

In these Terms and Conditions, the following expressions have the following meanings:

 

•"Services" means the legal consultancy services to be provided by us to you, including but not limited to Disputes support (background support and education on self-representation only), Mediation services, Contract review and drafting.

•"Contract" means the legally binding contract formed in accordance with clause 2, which includes these Terms and Conditions;

•"Consumer" as defined by the Consumer Rights Act 2015;

•"You/Your" means you, the person or business entity ordering services from us.

 

The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. Words imparting the singular shall include the plural and vice-versa. Any reference to "writing" and "written" includes communication by email and similar communications.

 

2. Consumer Cancellation Rights

 

If you are a Consumer, you have the right to cancel your order within 14 days without giving any reason. To exercise your right of cancellation, you must inform us of your decision to cancel by a clear statement. You may use the following wording:

 

"To Clarity Counsel Limited, The Old Post Office, Alcester Road South, Birmingham B30 2LH or hello@hooperhyde.com: I hereby give notice that I cancel my contract for the provision of the following service: [insert service details] Ordered on: [insert date] Name of consumer: [insert name] Address of consumer: [insert address] Signature of consumer: [insert signature] (only if this form is notified on paper) Date: [insert date]"

 

If you cancel this contract, we will reimburse any payments received from you without undue delay. If you requested that the performance of the services begin during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated your cancellation to us.

 

For detailed information on your consumer rights, please visit Citizens Advice on www.citizensadvice.org.uk.

 

3. How the Contract is Formed Between You and Us

 

Your order constitutes an offer to us; all orders are subject to acceptance by us. We will confirm such acceptance by email to let you know the order has been successfully confirmed. The submission of your order and making payment creates a legally binding Contract between us and you and includes the acceptance of these Terms and Conditions, which will apply between you and us.

 

No terms or conditions stipulated or referred to by you in any form whatsoever will in any respect vary or add to these Terms and Conditions unless otherwise agreed by us in writing. You are responsible for the accuracy of any information submitted to us and for ensuring that the Contract reflects your requirements.

 

The Contract will commence on the date of purchase and will continue for the period required to deliver the Services ordered, unless otherwise agreed.

 

4. Nature of Our Services

 

We provide the following services:

 

4.1 Disputes Support

 

We provide background Disputes Support and education on how to conduct Disputes for yourself. Our services are limited to education, guidance, and support only.

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4.1.1 What IS Included in Disputes Support:

 

a) Educational materials about court procedures and processes;

b) Templates and guidance on completing court forms;

c) Support in understanding legal concepts relevant to your case;

d) Assistance with organising case materials and evidence;

e) Coaching on case presentation and advocacy skills.

 

4.1.2 What is NOT Included in Disputes Support:

 

a) Direct legal representation in court or at hearings;

b) Signing court documents on your behalf;

c) Direct communications with opposing parties or their legal representatives;

d) Specific legal advice on the merits or likely outcome of your case;

e) Taking responsibility for court deadlines or filing requirements.

 

4.1.3 Client Acknowledgment

 

You explicitly acknowledge that:

 

a) We are not acting as your solicitor or barrister;

b) No solicitor-client relationship is created through our services;

c) Our support does not constitute legal advice as regulated by the Solicitors Regulation Authority or the Bar Standards Board;

d) You remain solely responsible for your case, including meeting deadlines, filing requirements, and court appearances;

e) You have been advised to consider whether our unregulated status meets your requirements.

 

4.2 Mediation Services

 

We provide mediation services to help resolve disputes. Our mediators act as neutral third parties.

 

4.2.1 What IS Included in Mediation Services:

 

a) Facilitating discussions between parties in dispute;

b) Managing the mediation process and environment;

c) Helping parties identify issues and explore solutions;

d) Documenting agreements reached (if requested).

 

4.2.2 What is NOT Included in Mediation Services:

 

a) Legal advice to any party during the mediation process;

b) Representation of any party's interests;

c) Enforcing any agreements reached;

d) Making decisions on behalf of the parties;

e) Providing opinions on legal rights or the likely outcome if the matter went to court.

 

4.3 Contract Review and Drafting

 

We provide contract review and drafting services using our professional knowledge and experience.

 

4.3.1 What IS Included in Contract Services:

 

a) Drafting contracts based on your instructions;

b) Reviewing existing contracts and identifying potential issues;

c) Explaining contract terms and their practical implications;

d) Suggesting amendments to protect your interests.

 

4.3.2 What is NOT Included in Contract Services:

 

a) Guarantees about the enforceability of any contract;

b) Legal representation in contractual disputes;

c) Ongoing legal advice after the contract is finalised;

d) Advice on the commercial viability of contractual arrangements.

 

4.3.3 Client Acknowledgment

 

You acknowledge that:

 

a) We are not responsible for how the contract is used after delivery to you;

b) The final decision to enter into any contract rests solely with you.

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4.4 Digital Products

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We also supply certain Services as downloadble digital content, including the OLegal Foundations Lit (Digital Products"). Digital Products are supplied under licence for your own business use, as set out in clause 8 (intellectual property rights). 

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4.4.1 Cancellation of Digital Products

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​If you are a Consumer, your right to cancel under Clause 2 will be lost once you begin downloading or accessing a Digital Product, but only where you have expressly requested that performance begin within the 14-day cancellation period and have expressly acknowledged that you will lose your right to cancel once download or access has begun. This acknowledgment will be obtained from you at the point of purchase, before access is granted.

 

5. Your Obligations

 

You agree to:

 

a) Provide us with accurate, complete, and timely information necessary for us to provide the Services;

b) Inform us of any change in your contact details;

c) Maintain the confidentiality of any information shared during our provision of Services;

d) Use our Services for lawful purposes only;

e) Not hold us out as your legal representatives to third parties when accessing Disputes Support;

f) Acknowledge that any advice or support we provide does not constitute legal representation when accessing Disputes Support.

 

If you fail to comply with the above obligations, we may terminate the Contract in accordance with the termination provisions set out in clause 15.6.

 

Price and Payment

 

The price payable for our Services is as stated on our website or in our proposal/quotation provided to you. Payment must be made before the Services will be provided to you, unless we have agreed to alternative payment terms in writing. All payments made via our website will go through an online payment gateway provider. No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to the payment gateway provider's terms and conditions. A separate contractual relationship is created between you and the payment gateway provider and we cannot be held liable for any errors, actions, omissions, or incorrect charges that may be made by this third party.

 

We may from time to time change our prices. Changes in price will not affect any Services that you have already paid for. All prices are exclusive of VAT, which will be charged at the applicable rate. If the rate of VAT changes between your order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

 

7. Problems with our Services

 

We aim to provide Services that are of satisfactory quality. If you are dissatisfied, please contact us as soon as reasonably possible to inform us of the problem. If the Services have faults, you are entitled to request we fix the problem. If we cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.

 

Please note that we will not be liable if we informed you of the limitation(s) or other problems with particular Services before you accessed them, and it is that same issue that has now caused the problem .Any refunds due under this clause 7 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund, using the same payment method that you used when purchasing the Services, unless you specifically request that we make a refund using a different method.

 

8. Intellectual Property Rights

 

We reserve all copyright and any other intellectual property rights which may subsist in, or in connection with, the provision of our Services. We reserve the right to take such actions as may be appropriate to restrain or prevent infringement of such intellectual property rights. You may, for your own personal use, do the following:

 

•Retrieve, display, and view any content on a computer screen, or other devices such as a tablet;

•Print content for your personal reference.

 

You must not otherwise reproduce, modify, copy, distribute or use for any commercial purposes any content without our written permission.

 

9. Communications and Contact Details

 

We always use reasonable efforts to ensure that our Services are trouble-free. If, however, there is a problem with the Services, we request that you inform us at the time and we will endeavour to resolve it. If you wish to contact us with questions or complaints, you may contact us by email at hello@hooperhyde.com or hello@launchlegal.co.uk. In certain circumstances, you must contact us in writing. When contacting us in writing, you may contact us by email or by pre-paid post at the address stated at the beginning of these Terms and Conditions.

 

10. Liability

 

10.1 Non-excludable Liability

 

Nothing in these Terms and Conditions seeks to limit or exclude our liability for: a) Death or personal injury caused by our negligence (including that of our employees, agents, or sub-contractors); b) Fraud or fraudulent misrepresentation; c) Any other liability that cannot legally be limited or excluded.

 

10.2 Limitation of Liability

 

Subject to clause 10.1 above, our liability shall be limited as follows:

 

10.2.1 Direct Loss 

 

Our total liability to you for direct loss arising out of or in connection with the Contract or these Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited as follows:

 

a) For claims arising from defective or negligent services: limited to the greater of (i) the total amount of fees paid by you to us in the twelve months immediately preceding the date on which the claim arose, or (ii) £5,000;

b) For claims arising from breach of confidentiality: limited to the greater of (i) twice the total amount of fees paid by you to us in the twelve months immediately preceding the date on which the claim arose, or (ii) £5,000;

c) For all other claims: limited to the total amount of fees paid by you to us in the three months immediately preceding the date on which the claim arose.

 

10.2.2 Indirect and Consequential Loss

 

We will not under any circumstances be liable to you for: a) Loss of profits, sales, business, or revenue; b) Business interruption; c) Loss of anticipated savings; d) Loss of business opportunity, goodwill or reputation; or e) Any indirect or consequential loss or damage.

 

10.3 Foreseeable Loss

 

We will be responsible only for foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.

 

10.4 Professional Advice

 

We may provide you with information and advice in connection with the Services. However, we cannot be held responsible for decisions made or actions taken by you as a result of our advice. You acknowledge that: a) Our Services are provided for guidance and educational purposes only; b) You remain responsible for making your own decisions and taking your own actions; c) We do not guarantee any particular outcome from following our guidance.

 

10.5 Time Limit for Claims

 

You must notify us in writing of any claim within 6 months of becoming aware of the circumstances giving rise to the claim, and no later than 12 months after completion of the relevant Services. Failure to provide such notice will be an absolute bar to any claim.

 

10.6 Reasonableness

 

You acknowledge that the limitations of liability in this clause 10 reflect the price paid for the Services and the nature of the Services, and that they are fair and reasonable in the circumstances.

 

10.7 Consumer Rights

 

Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a Consumer where applicable. For more details of your legal rights, please refer to your local Citizens' Advice Bureau or Trading Standards Office.

 

11. Confidentiality and Data Protection

 

11.1 Confidentiality

 

We acknowledge that in the course of providing the Services, we may have access to confidential information relating to you or your affairs. We undertake to keep such information strictly confidential and not to disclose it to any third party without your prior written consent, except as required by law or regulatory authority.

 

11.2 Data Protection

 

All personal information that we may use will be collected, processed, and held in accordance with the provisions of the UK GDPR and Data Protection Act 2018 and your rights under the data protection laws. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy on our website.

 

12. Events Outside Our Control (Force Majeure)

 

We will not be liable or responsible for any failure or delay in performing any of our obligations under the Contract if that failure or delay is caused by any event beyond our reasonable control. This includes, but is not limited to: power failure, internet service provider failure, industrial action, fire, flood, storms, earthquakes, acts of terrorism or war, governmental action, or any other event beyond our reasonable control.

 

13. Other Important Terms

 

We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable).You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions will be valid and enforceable.No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

 

14. Professional Indemnity Insurance

 

We maintain professional indemnity insurance appropriate to the Services we provide. Details of our insurance coverage can be provided upon request.

 

15. Client Acknowledgment

 

You will be required to sign a separate acknowledgment form before we commence providing Services. This acknowledgment will confirm that you understand :

 

a) The precise nature and limitations of the Services we provide;

b) That our Services do not constitute regulated legal services or legal representation;

c) Your responsibilities in relation to your matter;

d) The limitations on our liability as set out in these Terms and Conditions.

 

16. Termination

 

16.1 Termination by You

 

You may terminate the Contract at any time by providing us with 30 days' written notice.

 

16.2 Termination by Us

 

We may terminate the Contract in the following circumstances:

 

a) If you fail to pay any amount due under the Contract on the due date for payment and remain in default for more than 14 days after being notified in writing to make such payment;

b) If you commit a material breach of any term of the Contract and (if such breach is remediable) fail to remedy that breach within 14 days of being notified in writing to do so;

c) If you repeatedly breach any of the terms of the Contract in such a manner as to reasonably justify the opinion that your conduct is inconsistent with you having the intention or ability to give effect to the terms of the Contract;

d) If we reasonably believe that you are asking us to act in a way that might cause us to breach legal or regulatory requirements or professional ethics;

e) If we reasonably believe there is a conflict of interest that prevents us from continuing to act for you; f) If providing the Services would place unreasonable demands on our resources or expertise.

 

16.3 Notice Period

 

Unless immediate termination is required by law or professional obligations, we will provide you with 7 days' written notice of our decision to terminate.16.4 Consequences of TerminationOn termination of the Contract for any reason:

 

a) You will immediately pay to us all outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, we will submit an invoice, which will be payable immediately on receipt;

b) You will return all materials, content, and information provided by us to you and not yet paid for, or if requested by us, destroy such materials;

c) The accrued rights, remedies, obligations and liabilities of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination;

d) Clauses which expressly or by implication have effect after termination shall continue in full force and effect, including but not limited to Clauses 8 (Intellectual Property Rights), 10 (Liability), 11 (Confidentiality and Data Protection), 12 (Force Majeure), 17 (Dispute Resolution) and 18 (Law and Jurisdiction).

 

17. Dispute Resolution

 

17.1 Notification of Disputes

 

If a dispute arises out of or in connection with this Contract or the performance, validity or enforceability of it ("Dispute"), then the parties shall follow the procedure set out in this clause:

 

a) Either party shall give to the other written notice of the Dispute, setting out its nature and full particulars ("Dispute Notice"), together with relevant supporting documents. On service of the Dispute Notice, a representative of each party with authority to settle the Dispute shall attempt in good faith to resolve the Dispute;

b) If the representatives are for any reason unable to resolve the Dispute within 14 days of service of the Dispute Notice, either party may refer the matter to mediation in accordance with the provisions below.

 

17.2 Mediation

 

The parties agree to enter into mediation in good faith to settle any Dispute in accordance with the following provisions:

 

a) The mediation shall be conducted by a single mediator who shall be appointed by agreement between the parties or, if the parties are unable to agree upon a mediator within 14 days after a request by one party to the other, by the Centre for Effective Dispute Resolution (CEDR);

b) Unless otherwise agreed between the parties, the mediation will start not later than 28 days after the appointment of the mediator;

c) The mediation shall be conducted in accordance with the CEDR Model Mediation Procedure or such other procedure as the mediator may determine;

d) The parties shall each bear their own costs and expenses of the mediation and share equally the costs of the mediator and the mediation venue;

e) All negotiations connected with the Dispute and any settlement agreement relating to it shall be conducted in confidence and without prejudice to the rights of the parties in any future proceedings;

f) If the parties reach agreement on the resolution of the Dispute, the agreement shall be recorded in writing and once signed by the parties' authorised representatives shall be binding on the parties;

g) The mediation will terminate: i) upon the written request of either party served on the mediator and the other party; or ii) upon the written declaration of the mediator that further efforts at mediation are no longer worthwhile; or iii) upon the execution of a written settlement agreement signed by the authorised representatives of both parties.

 

17.3 Court Proceedings

 

Neither party may commence any court proceedings in relation to any Dispute until the parties have attempted to settle the Dispute by mediation and either:

a) The mediation has terminated in accordance with clause 17.2(g) without resolution of the Dispute; or

b) The other party has failed to participate in the mediation in accordance with this clause 17, in which case the complying party may commence proceedings notwithstanding the absence of mediation.

 

17.4 Urgent Relief

 

Nothing in this clause 17 shall prevent either party from applying to the courts of England and Wales for urgent injunctive or other interim relief at any time.

 

17.5 Mandatory Nature

 

The parties agree that compliance with this Dispute Resolution procedure is a condition precedent to the right to commence court proceedings. 17.6 Express AcknowledgementBy entering into this Contract, you expressly acknowledge that:

 

a) You have read and understood this Dispute Resolution clause;

b) You understand that it creates a binding obligation to attempt mediation before commencing court proceedings;

c) You agree that this clause represents a genuine attempt to promote alternative dispute resolution.

 

18. Law and Jurisdiction

 

These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales.Any dispute, controversy, proceedings, or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales.

 

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